Ongoing Backend Support

Magento Support & Maintenance — Without the Agency Overhead.

Your store needs ongoing attention — security patches, performance monitoring, bug fixes, and proactive maintenance. But hiring an agency at $15K/month for 10–20 hours of work is overkill. I provide dedicated Magento backend support as a solo certified specialist.

Discuss Your Support Needs → What’s included

12+ years Magento experience · Long-term retainer clients · Certified specialist

Adobe Certified Magento 2 Solution Specialist

The Reality

Magento doesn’t maintain itself.

Unlike Shopify or other managed platforms, Magento requires active backend maintenance. Ignore it and you’ll pay for it later — in security breaches, performance degradation, or emergency fixes that cost three times what proactive maintenance would have.

Security Patches Pile Up

Adobe releases security patches quarterly. Each one you skip is a known vulnerability that attackers can exploit. Fall two or three patches behind and the catch-up effort compounds — making it harder and riskier to update.

Performance Decays Silently

Database indexes bloat over time. Caching configurations drift as catalog changes. Custom code from past projects accumulates technical debt. Your store gets slower by 100ms every quarter — and by the time you notice, it’s a major project to fix.

Extensions Break Quietly

Third-party extensions release updates that conflict with your Magento version or with each other. Payment gateways change their APIs. Shipping providers deprecate endpoints. Without someone actively monitoring these dependencies, failures surface at the worst possible time — usually during peak sales.

What’s Included

Proactive backend support, not reactive firefighting.

I handle the ongoing backend work that keeps your Magento store secure, fast, and stable — so you can focus on selling instead of managing infrastructure.

Security Patch Management

I apply Adobe security patches and minor version updates on staging, test your critical flows (checkout, payment, admin), and deploy safely to production. You stay current without the risk of doing it yourself.

Performance Monitoring

Proactive database health checks, slow query identification, index optimization, and caching configuration reviews. I catch performance degradation before your customers do — or before it starts hurting your Google rankings.

Bug Fixes & Small Feature Work

Priority bug resolution and small development tasks as part of your monthly hours. Admin panel issues, checkout edge cases, extension configuration problems, or minor customization requests — handled without separate project scoping.

Quarterly Backend Review

Every quarter, I do a deeper assessment of your store’s backend health: extension compatibility, PHP/server version roadmap, database growth trends, and a prioritized list of technical debt items. No surprises down the road.

I’m Eduardo, the certified specialist behind Remmote. My longest client relationships have been 3+ year retainers where I handle everything backend — upgrades, integrations, performance, and the day-to-day issues that come up when you run a complex Magento store. I work directly with you, not through a project manager or a rotating team of juniors.

Client Reviews

Backend support you can rely on.

Frequently Asked Questions

What does Magento maintenance actually include?

Monthly security patch application (tested on staging first), performance monitoring and optimization, bug fixes, extension compatibility checks, and quarterly backend health reviews. The specifics depend on your store’s complexity and the hours in your retainer.

How is this different from hiring an agency?

Agencies assign rotating developers who need to re-learn your codebase each time. I work with you directly as a single point of contact with deep knowledge of your store’s architecture, history, and quirks. No project managers, no handoffs, no billable overhead for “ramp-up time.”

What if I need a bigger project done — like an upgrade or integration?

Larger projects like version upgrades or custom integrations are scoped separately from the retainer. But because I already know your codebase, the discovery phase is faster and the risk is lower than bringing in someone new.

How fast do you respond to urgent issues?

For retainer clients, critical issues (checkout down, site down, security breach) get same-day response. Non-critical items are addressed within the normal monthly hours. The specifics are outlined in our support agreement.

Do I need this if my store is running fine?

If your store is “running fine,” it’s running on patches that are getting older every quarter. Magento stores don’t fail dramatically — they degrade gradually. Security vulnerabilities accumulate, performance slows by small increments, and by the time something breaks, the fix is expensive. Proactive maintenance costs a fraction of reactive emergency work.

Get Started

Start with a simple conversation.

Tell me about your store — your Magento version, catalog size, integrations, and what’s keeping you up at night. I’ll let you know if a support retainer makes sense or if a one-time audit is a better starting point.

Monthly support retainers typically start from $2,000/month for 10 hours of dedicated Magento backend support. Includes security patching, performance monitoring, bug fixes, and priority response. Larger stores or those with complex integrations may need more hours.

Let’s Talk About Your Store

Share your store URL and current pain points. I’ll review your setup and reply with my honest assessment of whether ongoing support or a different service is the right fit.